Frequently Asked Questions – FAQ

What are essential oils?

Essential oils are scented extracts derived from various parts of plants, including seeds, flowers, leaves, fruits, and roots. These oils are rich in concentrated active ingredients known for their therapeutic properties. They offer support for a variety of wellness concerns, ranging from soothing muscle pain and enhancing skin health to promoting better sleep and reducing stress. 

Explore the diverse benefits that essential oils can bring to your daily life!

Why should you trust our essential oils?

Our essential oils are pure, authentic, 100% natural, and not diluted or adulterated. They come from Madagascar, an island rich in fauna and flora and known for its healing, medicinal, and endemic plants. 

Each essential oil has been analyzed with the best available analytical techniques.

Our founder, Dr. Patty has traveled to Madagascar and assessed each supplier based on their best practices, community endeavors, environmental projects, and, of course, their product qualities. 

Dr. Patty, also a chemist, understands the meaning of high-quality essential oils. She has experience testing plant active ingredients. She ensures that you have the best and highest quality essential oils for your wellness and everyday use.

What are the general safety and caution information for essential oils?

Essential oils are powerful plant oils that can be beneficial but must be used safely. Always prioritize safety and consider seeking professional advice when in doubt. Here are some important rules to follow:

  • Before using any new essential oil, always do a patch test by putting one or two drops on the inside of the wrist or elbow for 24 hours to see if irritation or reaction occurs.
  • Never put essential oils directly on wounds, sensitive areas of the body, eyes, or ear canals.
  • Avoid going out in the sun after using certain essential oils, as they can make the skin sensitive.
  • Essential oils have substances that some people may be allergic to, so caution shall be exercised.
  • Control the amount of essential oil put on the skin by diluting it. 
  • Essential oils are mainly meant for adults, not infants, children, pregnant women, people with health conditions, or people under prescription medications. 
  • For people with lung, liver problems, or asthma, seek professional advice before using essential oils.

We recommend not taking our essential oils internally.

Any disclaimer?

The information provided on this website regarding the potential health benefits of essential oils is for informational purposes only.

It should not be taken as medical advice, diagnosis, or treatment recommendations. While many people find essential oils beneficial, individual results may vary. Please consult a healthcare professional for medical advice tailored to your specific needs.

Furthermore, these statements have not been evaluated by the Food and Drug Administration (FDA). These products are not intended to diagnose, treat, cure, or prevent any disease.

Use essential oils responsibly and follow product directions for use. If you have concerns about using essential oils, please seek guidance from a qualified healthcare provider.

Where do we deliver?

We ship across the continental US! 

While we don’t ship to Hawaii, Alaska, military locations (APO, FPO, DPO), and U.S. territories yet, we’re continuously working to expand our services. 

Thank you for your understanding!

Wondering about shipping?

Our flat-rate shipping is just $9.99.

Enjoy free shipping on orders over $50 (after applying any discounts or coupons). 

Your package should arrive within 3 to 10 business days, so you can enjoy your new products soon!

We ship across the continental US.  

We don’t ship to Hawaii, Alaska, military locations (APO, FPO, DPO), and U.S. territories yet.  

Experiencing issues with your order?

Mistakes can happen, but we’re committed to resolving them. We’re here to help! 

Although our policy is generally ‘no returns, no refunds,’ we’re always willing to accommodate issues and correct any errors. Here’s how you can get in touch:

  1. Contact Us Early: If you encounter any issues within the first 30 days, please fill out our ‘Contact Us’ form so we can assist you promptly.
  2. Prepare for Quick Resolution: Have a photo of your shipping box and products ready. This will help us understand the situation better and expedite the resolution process.

We appreciate the opportunity to make things right for you!

Have a question?

Get your question answered by our Makaaina essential oil expert on our social media pages and follow along for updates!